REFUND POLICY

A legal disclaimer

Thank you for shopping with us at Cosmetic Academics! Your satisfaction is our priority, and we want you to be fully informed about our refund policy.

While we aim to process refunds efficiently, delays may occur due to banking processing times and other factors beyond our control. Cosmetic Academics reserves the right to modify this refund policy at any time without prior notice.

Refund Policy - the basics

Eligibility for Refunds: To be eligible for a refund, items must be unused, undamaged, and in their original packaging. Refund requests must be made within [5 days] of receiving your order.
Process for Requesting Refunds: If you wish to request a refund, please contact our customer service team at service@cosmeticacademics.com or +852-3563 8440 to initiate the process.
You may be required to provide proof of purchase, such as an order number or receipt.
Processing Time: Once your refund request is approved, it typically takes [3-5 business days] for the refund to be processed and credited back to your original payment method.
Shipping Costs: Shipping costs are non-refundable, and you will be responsible for any shipping fees associated with returning an item unless the return is due to a mistake on our part (e.g., we sent the wrong item).

What to include in the Refund Policy

Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within [5 days] of receiving your order for a full refund or replacement.
Return Shipping:
- Please note that customers are responsible for return shipping costs unless the return is due to an error on our part.
Contact Information:
- For any questions or concerns regarding our refund policy, please reach out to us at service@cosmeticacademics.com or +852-3563 8440.